At Ehsan Esha Food, we strive to ensure that you are fully satisfied with your purchase. If for any reason you are not completely happy with a product, please review our Refund and Returns Policy below.

1. Returns

• We accept returns if the product is defective, damaged, or incorrect at the time of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and returned within 7 days of delivery.
• Proof of purchase, such as a receipt, must be provided to process a return.

2. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed and returned in the form of cash on delivery, where applicable.
• Refunds may take up to 7 business days to process.

3. Exchanges

• We replace items only if they are defective or damaged. If you need an exchange, contact us with details of the issue, and we will arrange for an exchange if available.

4. Cash on Delivery Preference

• We primarily offer cash on delivery to ensure a smooth and secure payment experience for our customers. If you face any issues with your order, please reach out, and we’ll do our best to resolve them.

5. How to Initiate a Return or Refund

• Contact Us: Notify us within 7 days of delivery.
• Phone & WhatsApp: +8801644651212
• Email: info@ehsanesha.com

Your satisfaction is important to us, and we aim to handle returns and refunds quickly and efficiently. Thank you for choosing Ehsan Esha Food!